top of page

Privacy Policy

Phoenix PC Revival
Effective Date: 24/08/25

At Phoenix PC Revival, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

We may collect the following information:

  • Personal details: Name, address, phone number, email address.

  • Service information: Device details (make, model, serial number), issue descriptions, and service history.

  • Payment information: Only what is necessary for invoicing and processing payments.

2. Device Data

When repairing or refurbishing devices, we may have temporary access to personal files, settings, or accounts stored on your device.

  • We do not access, copy, or share your personal data unless required for the repair.

  • Customers are encouraged to back up data before service.

  • We are not responsible for data loss during repair unless caused by our negligence.

3. How We Use Your Information

We use your data only to:

  • Provide repair, upgrade, and related services.

  • Communicate with you about your service.

  • Generate invoices, receipts, and maintain records as required by HMRC.

  • Improve our services.

We never sell or share your personal information with third parties for marketing.

4. Data Storage & Security

  • Customer records are stored securely in compliance with UK GDPR and the Data Protection Act 2018.

  • Digital records are password-protected.

  • Paper records (if used) are kept securely.

5. Data Retention

  • Customer invoices and service records are retained for 6 years (per HMRC requirements).

  • Any other personal data will be securely deleted when no longer required.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold.

  • Request correction or deletion of your data (where legally possible).

  • Withdraw consent for contact.

To exercise these rights, please contact us.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Phoenix PC Revival
Menstrie, Scotland
📧 Email: [Insert Email]
📞 Phone: [Insert Phone Number]

⚖️ We comply with UK GDPR and the Data Protection Act 2018. You may also contact the Information Commissioner’s Office (ICO) if you have concerns about how we handle your data.

bottom of page